Terms of Service

1. Scope and contracting party

These Terms govern access to and use of ImmoJinn's hosted property-management platform and any separately agreed fully managed services. The contracting service provider is ImmoJinn, Switzerland ("ImmoJinn", "we" or "us"). Contact: hello@immojinn.ch.

An individual offer, order form or service agreement takes precedence over these Terms where it expressly differs from them.

2. Services

In the self-managed model, customers use the hosted platform to manage properties, units, tenants, leases, rent payments, maintenance, communications and documents. In the fully managed model, ImmoJinn may additionally perform agreed operational tasks such as rent collection, tenant contact and maintenance coordination.

AI-supported features can classify incoming calls and emails, create issues, draft replies and suggest next steps or tradespeople. AI output is a working aid, may be incomplete or incorrect, and must be reviewed by an authorised person before it is relied upon or sent.

3. Accounts and authorised use

Customers must provide accurate account information, keep credentials confidential and restrict access to authorised users. They are responsible for activity under their accounts and must notify us promptly of suspected misuse.

The platform may not be used unlawfully, to infringe third-party rights, to introduce malicious code, to bypass security controls or to interfere with service availability.

4. Customer data and responsibilities

Customers retain responsibility for the lawfulness, accuracy and quality of data they enter or instruct us to process, including tenant personal data. Customers must provide required privacy notices and have a lawful basis for the processing and communications they initiate.

Customers remain responsible for property-management decisions, statutory duties, lease compliance, accounting and tax obligations unless a signed managed-services agreement expressly assigns a task to ImmoJinn.

5. Fees and payment

Fees, billing intervals, taxes and payment terms are stated in the applicable offer or service agreement. Unless otherwise agreed, invoices are payable in Swiss francs within the period shown on the invoice. We may suspend paid services after reasonable notice if an undisputed amount remains overdue.

6. Availability and changes

We aim to provide a reliable service but do not guarantee uninterrupted or error-free availability. Maintenance, security events and circumstances outside our reasonable control may cause interruptions. We may improve or change features provided that the core contracted service is not materially reduced during a paid term.

7. Intellectual property

ImmoJinn and its licensors retain all rights in the platform, software, design and documentation. Subject to payment and these Terms, the customer receives a limited, non-exclusive, non-transferable right to use the service for its own property-management operations during the agreement.

8. Confidentiality and data protection

Each party must protect the other party's confidential information using appropriate care. Personal data is handled as described in our Privacy Notice. Where ImmoJinn processes tenant or other personal data on a customer's behalf, the parties will enter into any data-processing terms required by applicable law.

9. Liability

To the extent permitted by Swiss law, ImmoJinn is liable only for direct loss caused intentionally or by gross negligence. Liability for indirect or consequential loss, lost profit and loss caused by customer instructions, inaccurate customer data, unreviewed AI output or third-party services is excluded. Mandatory liability, including for personal injury, remains unaffected.

10. Term and termination

The term and ordinary termination rights are stated in the applicable agreement. Either party may terminate for material breach if the breach is not remedied within a reasonable written cure period. On termination, access ends and outstanding fees remain due. Customers should export required data before access ends; statutory retention duties remain unaffected.

11. Governing law

These Terms are governed by substantive Swiss law, excluding conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. The competent courts at ImmoJinn's registered place of business in Switzerland have jurisdiction, subject to mandatory venues under applicable law.